We implement a methodology that highlights the impact of an improvement on the experience model and service promise across the four most important dimensions of your organization
Design of an Omni-channel experience model segmented for your customers
We guarantee consistent experiences, maximizing profits and with an adequate customer attention, effective, and immediate interaction across the different contact channels of your company
Design the Customer Journey and indicators relevant to the customer
We base our models in the Customer Journey definition to detect customer moments of truth during their interaction across the different communication channels:
Reach all interactions from the attraction and interest generated by marketing, discovery, purchase, use, customer service and even the loss, regardless of the channel through which they occur. Its scope is integrating, uniting the business around the client’s vision.
Are your customers leaving? Do you know why? We base our model in cost-effective strategies, product of the understanding of the company’s CRM management.
We support your customer management in the following processes:
Design of customer service, contact center and complaint management areas aligned to your business model
We work proactively in order to improve the internal processes of your organization to ensure that the areas with face to face contact with customers operate adequately.
Organizational culture centered on the client
We encourage experiential spaces of innovative interaction and successful practices with customer experience and omni-channel in various formats, where our customer can learn about projects conducted by several companies in the country’s economic sectors.
Our main objective is to promote and encourage the creation of value promise and service for the customer, through:
Training in Customer Service
We guide the processes and attend the needs on your enterprise with training programs 100% effective: